PRIVACY POLICY
Last Updated: 05/22/2026
This Privacy Policy (“Policy”) describes how Twin Flames Hot Pilates and Sculpt LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our scheduling platform, book classes, make purchases, or otherwise interact with our services (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Policy.
If you do not agree, please do not use our Services.
1. INFORMATION WE COLLECT
We collect the following categories of personal information:
Information You Provide Directly
When you interact with our Services, you may provide:
Name
Email address
Phone number
Billing address
Payment information (processed securely by third-party providers)
Emergency or contact details (if provided)
Account login credentials
Class bookings, attendance history, and purchase history
Customer service communications
Information Collected Automatically
We may automatically collect:
IP address
Device type and browser information
Pages viewed and actions taken on our website
Approximate location based on IP address
Usage patterns and session activity
Cookies and similar tracking technologies
Information from Booking & Payment Platforms
We use third-party service providers including:
Xplor Mariana Tek (scheduling, class booking, customer management)
Stripe (payment processing)
These providers may collect and process:
Booking history
Payment transaction data
Account and profile information
Class attendance and activity data
We do not store full credit card numbers.
2. HOW WE USE YOUR INFORMATION
We use your information to:
Provide and manage class bookings and studio services
Process payments and transactions
Manage your account
Send administrative communications (confirmations, receipts, updates)
Provide customer support
Improve our Services and user experience
Maintain studio safety and operations
Analyze usage trends and performance
Marketing Communications (Future Use)
We may use your information to send:
Email newsletters
Promotional offers
Studio updates
Class reminders and scheduling notifications
SMS/text messages (if enabled in the future)
You may opt out of marketing communications at any time.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share your information with:
Service Providers
Including but not limited to:
Xplor Mariana Tek (booking platform)
Stripe (payment processing)
Email service providers
Website hosting providers
Analytics providers (e.g., Google Analytics)
These providers only access information necessary to perform services on our behalf.
Business Operations
We may share information:
To operate our studio locations
Between internal staff and authorized personnel
For scheduling, customer support, and operational purposes
Legal and Safety Reasons
We may disclose information if required to:
Comply with legal obligations
Respond to subpoenas or court orders
Protect rights, property, or safety of our business, staff, or clients
Future Marketing & Advertising Partners (If Activated)
If we implement advertising tools in the future (such as Meta or Google Ads), we may share limited data to:
Measure ad performance
Deliver targeted advertising
Retarget website visitors
You will be able to opt out where required by law.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Keep you logged in
Remember preferences
Understand website traffic and usage
Improve performance and functionality
These may include:
Essential cookies (required for site operation)
Analytics cookies (e.g., Google Analytics)
Future advertising cookies (if enabled)
You may disable cookies in your browser settings, but some features may not function properly.
5. EMAIL, SMS, & AUTOMATED COMMUNICATIONS (FUTURE ENABLED)
If enabled, we may send automated communications including:
Booking confirmations and reminders
Class updates or schedule changes
Promotional messages
Studio announcements
Message frequency may vary.
You may opt out of marketing communications at any time.
6. DATA RETENTION
We retain personal information for as long as necessary to:
Provide Services
Maintain business records
Comply with legal obligations
Resolve disputes
When no longer needed, data will be securely deleted or anonymized.
7. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security of your data.
8. CHILDREN’S PRIVACY
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. THIRD-PARTY LINKS & SERVICES
Our Services may contain links to third-party websites or integrations (including booking, payment, or scheduling platforms).
We are not responsible for the privacy practices of third-party services and encourage you to review their policies.
10. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
Access your personal data
Request corrections
Request deletion of your data
Withdraw consent for marketing communications
To exercise these rights, contact us using the information below.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.
Continued use of our Services constitutes acceptance of any changes.
12. CONTACT US
If you have any questions about this Privacy Policy, please contact:
Twin Flames Hot Pilates and Sculpt LLC
1001 Enclave Blvd. Suite E
Edwardsville, IL 62025
Email: info@twinflameshotpilatesandsculpt.co